South Sudan: Community Services Officer

Organization: Danish Refugee Council
Country: South Sudan
Closing date: 13 Nov 2016

We are looking for highly qualified, self-motivated Community Services Officer able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners under difficult, stressful and sometimes insecure conditions.

​Who are we?

​The Danish Refugee Council (DRC) and Danish Demining Group (DDG) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries through-out the world, including South Sudan. DRC/DDG fulfills its mandate by providing direct assistance to conflict-affected populations, including refugees, internally displaced people and host communities. Under its mandate, the organization focuses on emergency humanitarian response, rehabilitation, post-conflict recovery and humanitarian mine-action.

​Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in South Sudan since 2005 initially concentrating on providing safe and supportive conditions for refugees returning from neighboring countries after the Comprehensive Peace Agreement was signed.

​In 2012 – 2013, DRC opened its operations in Upper Nile and Unity States to respond to the large influx of refugees coming from Blue Nile State and South Kordofan (Sudan). In addition to the refugee response and since 2014, DRC has been then actively engaged in responding to the humanitarian needs of IDPs affected by the internal conflict through the provision of integrated approaches.

​With a total of 450 national staff, 50 expatriate staff and an annual budget of USD 20 million, we are currently implementing multi-sectorial interventions through the provision of humanitarian services focused on CCCM, Protection, SGBV, FSL, Shelter and Infrastructure to both internally displaced persons and refugees across 5 field sites (Ajuong Thok, Bentiu, Maban, Malakal and Melut).

​About the job

​General objectives:

​The Community Services Officer, under the management and supervision of the Camp Manager has the following objectives:

  • Design, implement and supervise the camp management community services in the PoC
  • Identify issues, gaps in the camp and propose and implement adequate rapid solutions
  • Manage CCCM Project Officers and support the management of Field Assistants and Outreach Workers
  • Work in close collaboration with PoC stakeholders (Community Leaders, UNMISS bodies, humanitarian partners) to ensure a wide acceptance of camp management activities in particular and overcome challenges related the provision of humanitarian services in general.
  • Assists the Camp Manager to strengthen and reinforce the managerial and technical capacity of a team in project implementation, monitoring, learning, reporting and financial follow up
  • Organize and carry out relocations, assessments and community events

Specific duties and responsibilities:

​In charge of Camp Management Community Services

  • Set up and supervise the complaints and feedback mechanism in the PoC, collect, analyse and refer sensitive complaints, as appropriate.
  • Set up and organise assistance for the burials of IDPs residing in the PoC
  • Conceive and conduct recreational activities for youth on a regular basis
  • Support verification exercises of the IDP population living inside the PoC area
  • Support the creation of community committees and consequently advise them as needed
  • Ensure that the appropriate counterparts and stakeholders are consulted on the implementation of certain community services (e.g. community representative) in a timely manner when relevant.
  • Identify camp-specific issues, propose and implement adequate rapid solutions.
  • As part of regular information collection, design and carry out assessments in the PoC
  • Manage movement tracking in Wau Shiluk including publishing weekly and monthly reports
  • Design and implement capacity building activities for community groups

​Develop and sustain close relationship with camp population

  • Develop, support and manage a network of community outreach workers living in the PoCs to facilitate the dissemination of information and collect key insights on social, cultural and livelihoods related aspects of the IDPs in the PoC.
  • As requested, cultivates and or/ maintain constructive relationships and communication with key individuals, stakeholders, relevant faith-based institutions, partner organizations, international and South Sudanese NGO community, UNMISS Administration and relevant donor representatives.
  • Serves with integrity, models stewardship, promotes learning
  • Overall responsibility for managing the CSO staff including ensuring positive and collaborative working relationships in line with DRC's Code of Conduct and assessing staff capacity to provide or recommend relevant training or coaching as needed. Facilitate capacity building trainings for staff.
  • Act as a focal point for community engagement and messaging from humanitarian agencies to IDPs and vice versa, including regular liaison with community leaders and Internews
  • Participate in CCCM assessments in Upper Nile State outside of Malakal UNMISS PoC.

Monitoring and reporting IDP population

  • Maintain diaries and compile periodic reports and any specific reports required by the camp manager and develop or maintain the reporting tools.
  • Ensure the timely and quality delivery of all organizational and project reports and evaluation requirements to ensure project quality, relevance and accountability to DRC's beneficiary populations.
  • Support the camp manager in any other duties as agreed with the camp manager

​About You

To be successful in this role you must have:

  • Communicates strategically under pressure, manages stress and complexity, actively promotes safety and security
  • Clear and professional written and verbal communication skills
  • 3 years of experience in similar position in humanitarian sector
  • Proven experience in coordinating multiple stakeholders, preferably in a camp setting
  • Proven management experience of diverse, lar
  • Builds and leads effective teams, Supervises and develops staff, focuses on quality, Leads growth in programs
  • Strong inter- personal skills, patience and a sense for overcoming cultural differences
  • Fluent in spoken and written English.
  • Experience in working in an insecure area with basic facilities
  • Previous South Sudan experience is a plus

We offer

Contract of 6 months renewable dependent on both funding and performance. Duty Station: Malakal.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies. This position will be placed at level A16.

Application process

Interested? Then apply for this position by clicking on the apply button.

​All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered.

​If you have questions or are facing problems with the online application process, please contact

​Applications close 13 November, 2016. Please note, according to the urgent to recruit for this position, applicants may be shortlisted and interviewed prior to the closing date.

​Need further information?

For further information about the Danish Refugee Council, please consult our website

How to apply:

Click below link to apply: