South Sudan: Head of Support – South Sudan

Organization: Norwegian Refugee Council
Country: South Sudan
Closing date: 27 Nov 2016

Head of Support – South Sudan
Norwegian Refugee Council


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The Norwegian Refugee Council (NRC) has been operational in South Sudan since 2004 providing assistance to IDPs, returnees, refugees and host communities in areas affected by displacement. NRC currently operates an integrated programme focused on six sectors (core competencies): Education, Shelter, Food Security, WASH, Camp Coordination/Camp Management (CCCM) and Information, Counselling and Legal Assistance (ICLA).
NRC programmes are designed to provide protection and durable solutions for IDPs, refugees and returnees. In South Sudan NRC focuses both on emergency humanitarian responses and early recovery work.
The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.• The HOS will function as the Head of the internal Country Support Department which is responsible for systems and compliance quality and development, follow-up the implementation of NRC SOP’s, polices and regulations, as well as efficient and standardization of procedures and quantitate as well as qualitative assistance to all programme and field departments in the country.
This same advert may be used to deployment to other Country offices other than one initial published for.

Job description

  • Generic responsibilities:
  • Line management for support managers such as Finance, HR, Admin and Logistics (incl. ICT)
  • Facilitate the support functions strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • Responsible for development of new country specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible for technical capacity building of support staff
  • Specific responsibilities
  • Responsible for ensuring quality support to project implementation.
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • That the staff in the Support Department are managed and effectively utilized to ensure effective delivery of programs and commitments across the country .
  • Line management of the Support Department team in South Sudan
  • Contribute actively in strategic and key operational matters in budget management, logistics, and Human resources
  • Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy
  • Contribute to the analysis of the operational side of the humanitarian context in the Country
  • Ensure quality implementation of country procurement plans as well as recruitment and staff care matters within specified time frames
  • Cooperate with the HOP to ensure quality control of proposals, budgets and reports to donors and to local authorities
  • Support the Country Director with operational and support elements that can enable effective implementation of projects in the country
  • Keeping the Country Director informed about all support department issues of relevance to the overall management and coordination
  • Ensuring quality monitoring and documentation of challenges and achievements related to the support function
  • Preparation and quality control of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual and annual programme reports).
  • Strengthens the common NRC identity amongst staff by encouraging, planning for and facilitating relevant exchange between project staff across the support department (physical exchanges, info sharing, etc.)
  • Ensuring optimal use of human resources in the support department, incl. promotion of team work and team spirit, and securing adequate training


  • Minimum 4 to 5 years’ experience from a senior management position in a humanitarian/ recovery context
  • Experience from working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Valid driver’s license

Education field

  • Administration / Organisation / Management
  • Logistics
  • Finance / Economics

Education level

  • College / University, Bachelor’s degree

Personal qualities

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments

We offer

  • Commencement: Begining January, 2017
  • Contract period: 12 months
  • Salary/benefits: According to NRC’s general directions
  • Duty station: Juba
  • Approved health certificate will be requested before contract start.
  • Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the “Company name” field for both company and location

Miscellaneous info

  • Travel: Some travelling must be expected

How to apply:

Please apply through, then vacancies

South Sudan: Head of Department-Water Sanitation Hygiene(WASH)

Organization: Action Against Hunger USA
Country: South Sudan
Closing date: 30 Nov 2016


playing a key role in planning and designing WASH programs in line with Action Against Hunger's global strategic position as well as overseeing implementation, ensuring quality, relevance and scaling up of WASH strategy and interventions of the mission, in conformity with Action Against Hunger’s standards and National policies.


  • Contribute to defining the country strategy as well as the strategy and positioning of the WASH technical department.
  • Coordinate the identification of needs and the formulation of project proposals.
  • Oversee the implementation of, and ensure reporting on, programs/projects.
  • Guarantee the quality and accountability of projects.
  • Ensure the active participation of ACF in national sectoral coordination and technical forums and develop sectoral partnerships.
  • Team management.
  • Promote capitalization, technical development and research within the WASH department.


You’re a seasoned WASH professional

  • You have an advanced university degree in Water Engineering/Construction Engineering/Public Health with experience in water, sanitation, hygiene or related fields.
  • You have at least 5 years’ experience in WASH programming, preferably in a humanitarian or international development context.
  • You can develop & adapt strategic plans & proposals to ensure the mission’s objectives are achieved, integrating innovative approaches to WASH activities.
  • You are experienced in providing technical support to teams and programs.
  • You are experienced in proposal writing and donor reporting.
  • You are experienced in financial management and preparation of budgets for programming.
  • You have a strong understanding of project cycle management and monitoring and evaluation.

You’re a super communicator

  • You are able to adjust your own style to represent Action Against Hunger's appropriately with a range of national counterparts, as well as colleagues from other cultures & professions.
  • You can provide technical advice in clear, unambiguous language, patiently explaining to field teams the reasons behind your conclusions in order to develop their technical skills.
  • You are diplomatic and can assist colleagues to handle difficult situations.
  • You possess excellent management and representation competencies.
  • You are excellent at influencing and negotiation.

You’re passionate to develop WASH strategies which have impact

  • You remain aware of changing humanitarian needs in South Sudan and how these may impact Action Against Hunger's programs.
  • You can develop and adapt strategic plans & proposals to ensure the mission’s objectives are achieved, integrating innovative approaches to WASH activities.
  • You are able to consolidate contributions from a large team to ensure reports are comprehensive & coherent.
  • You are willing to work in insecure context.
  • You are highly organized & pay attention to small details.

How to apply:

To apply please follow the link below:-