South Sudan: Quality management Manager

Organization: Danish Refugee Council
Country: South Sudan
Closing date: 17 Nov 2016

Who are we?

The Danish Refugee Council (DRC) and Danish Demining Group (DDG) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries through-out the world, including South Sudan. DRC/DDG fulfills its mandate by providing direct assistance to conflict-affected populations, including refugees, internally displaced people and host communities. Under its mandate, the organization focuses on emergency humanitarian response, rehabilitation, post-conflict recovery and humanitarian mine-action.

​Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in South Sudan since 2005 initially concentrating on providing safe and supportive conditions for refugees returning from neighboring countries after the Comprehensive Peace Agreement was signed.

​In 2012 – 2013, DRC opened its operations in Upper Nile and Unity States to respond to the large influx of refugees coming from Blue Nile State and South Kordofan (Sudan). In addition to the refugee response and since 2014, DRC has been then actively engaged in responding to the humanitarian needs of IDPs affected by the internal conflict through the provision of integrated approaches.

​With a total of 450 national staff, 50 expatriate staff and an annual budget of USD 20 million, we are currently implementing multi-sectorial interventions through the provision of humanitarian services focused on CCCM, Protection, SGBV, FSL, Shelter and Infrastructure to both internally displaced persons and refugees across 5 field sites (Ajuong Thok, Bentiu, Maban, Malakal and Melut).

​About the job

​Reporting to the Country Director, as an experienced Quality Management Manager, you will be responsible for ensuring that crisis-affected populations and donor requirements as well as expectations have been accurately identified and that the organisation is meeting or exceeding expectations. The QMM is a key senior management position in DRC South Sudan program, responsible for cross-cutting programmatic quality management, guide the Code of Conduct mechanism, support the operations in designing operational monitoring/compliance mechanism to improve systems and procedures, sound design of and overseeing monitoring and evaluation, periodic analysis of the BFUs, and ensuring that information collected is reflected upon, used to improve ongoing projects, and is incorporated into consistently high quality grant proposals and reports. You will implement and continually improve the Quality Management Systems to ensure compliance to national and international standards.

​Main Responsibilities/Key Tasks:

  • Work with Senior Management to determine and communicate a Quality Strategy in line with Organisational goals.
  • Manage the organisational Quality Management System in line with the Core Humanitarian Standard requirements ensuring compliance.
  • Leadership and responsibility for through-life quality of projects and services.
  • Continually review internal and external requirements to improve and develop the organisation.
  • Bringing together staff of different disciplines and driving the group to formulate and agree quality procedures.
  • Review of quality of delivered services to determine the need for effective corrective and preventive action.
  • Manage QMS internal and external Audit Programmes.
  • Act as the lead and coordinate on External third party Audits.
  • Supervising the programme on continual improvement.
  • Ensure alignment where appropriate with our HQ.
  • In addition, from time to time, you may be asked to undertake other tasks and responsibilities in order to achieve project or organisational objectives.

About You

​To be successful in this role, you must have:

  • Proven experience of quality management systems (ISO 9000, HAP 2010 Standard, Core Humanitarian Standard).
  • 3 years proven experience of large humanitarian projects and programmes.
  • Proven experience in auditing departments to meet the agreed standards.
  • Able to lead and manage staff.
  • Be IT literate in MS Office Word, Excel, etc.
  • Have excellent communication skills, both written and oral English.
  • Be confident influence across the organisation.
  • Be confident to deliver training or other key organisational messages.
  • Reliable, diligent and inspirational
  • Bachelor's Degree or equivalent experience

​We offer

​Contract of 12 months renewable dependent on both funding and performance

Duty Station: Juba.

​Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies. This position will be placed at level A13.

​Application process

​Interested? Then apply for this position by clicking on the apply button.

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered.

​If you have questions or are facing problems with the online application process, please contact

​Applications close 17th November, 2016. Please note, according to the urgent to recruit for this position, applicants may be shortlisted and interviewed prior to the closing date.

​Need further information?

​For further information about the Danish Refugee Council, please consult our website

How to apply:

Click below link to apply:

Zimbabwe: WASH Information Management Consultant

Organization: UN Children's Fund
Country: Zimbabwe
Closing date: 11 Nov 2016

UNICEF Zimbabwe is inviting proposals from Individual Zimbabwe National Consultants for WASH Information Management


UNICEF Zimbabwe has supported the Government of Zimbabwe in the development of a near real time system for monitoring rural WASH infrastructure- the Rural WASH Information Management System (RWIMS). RWIMS has been established in 6 rural provinces, covering all districts, wards and villages. The system collects and monitors water and sanitation coverage at village level. RWIMS in itself is fraught with several challenges which include failure to update data by enumerators, lack of community involvement in reporting faults, data not being used to respond to operation and maintenance issues. UNICEF Zimbabwe also uses another community SMS based system to monitor functionality of water sources – in 6 drought affected districts using RapidPro. The information captured by the Rapid Pro system and can be used for monitoring purposes and initiating action at local level for rehabilitation or establish area specific water source functionality patterns and trends and can resolve the challenges affecting RWIMS.

For the purposes of sustainability of the near real time monitoring system the RapidPro system needs to be integrated into the Rural WASH Information Management System. This will ensure that the system not only monitors borehole functionality patterns and trends but is able to provide consistent real-time data through enabling community members to quickly report faults and for the relevant authorities to respond timely to reported breakdowns. There is need for the system to monitor enumerator efficiency and performance management and to communicate data to the ward level by allowing enumerators to generate their ward level reports. The current system limits data access to the district level.

A consultant is needed to support the National Coordination Unit in the development of an integrated RapidPro/RWIMS system that supports operation and maintenance of WASH infrastructure and constantly provides up to date data on WASH Infrastructure. The consultant will execute real time monitoring using the integrated system to track WASH trends, analyse and recommend actions to be followed. The consultant will support the scale up of the intergrated system utilizing lessons learnt and contribute to the development of a national framework to support the sustainability of the system.


Currently, RWIMS and RapidPro are two systems that are being used separately within the WASH sector. There are plans within the sector to integrate the systems to promote operation and maintenance of WASH infrastructure as well as support data utilization. Integration of the systems will lead to increased use of the RWIMS by all levels from the community to the national level. In addition, there are plans for extending RWIMS to 2 additional provinces (Mashonaland Central, Mashonaland East).

UNICEF Zimbabwe therefore intends to hire a suitably qualified consultant to support the National Coordination Unit in the development of an integrated RapidPro/RWIMS system that supports operation and maintenance of WASH infrastructure and constantly provides up to date data on WASH Infrastructure. The consultant will execute real time monitoring using the integrated system to track WASH trends, analyse and recommend actions to be followed. The consultant will support the scale up of the integrated system utilizing lessons learnt and contribute to the development of a national framework to support the sustainability of the system.

Various other innovations are currently being implemented in the WASH sector including use of U reporting to monitor and improve accountability within urban towns in the ongoing Small Towns WASH Project as well as end user utilization monitoring of WASH NFIs through mobile platforms. This consultancy will also serve to provide technical and supportive monitoring of these initiatives, provide documentation and make recommendations for successful and sustainable implementation and scale up, aligned with national structures.


The overall goal of the consultancy is to support the development on an integrated RWIMS/RapidPro information management system that supports operation and maintenance in the WASH sector, as well as track trends, analyse and recommend actions to be followed.

The specific objectives of the consultancy are:

  • Support the development of a functional integrated interface between RWIMS/RapidPro

  • Monitor functionality of operation and maintenance services and provide recommendations to improving the RWIMS/RapidPro System

  • Support the development of a national sustainability framework for real time monitoring in the WASH sector

  • Develop a platform for hygiene promotion through RapidPRO in WASH Projects

  • Support end user monitoring of WASH Non-Food Items using RapidPRO

  • Support the monitoring and documentation of U Reporting for WASH in urban towns

Methodology & Expected Output

The selected consultant will be based at UNICEF; however, he/she will be required to work closely with the consultants responsible for Rapid Pro and RWIMS respectively, the National Coordinating Unit (NCU), the Provincial and District Water and Sanitation Services Committees, (PWSSC and DWSSCs, district based water officials (EHT/DDF). The consultant may be required to travel to project locations based on programme requirements and on the approval of the supervisor.

The consultant will be required to monitor incoming data on the RWIMS/RapidPro platform and provide recommendations as necessary.

Major Tasks and Deliverables

  1. Task: Technical Support to NCU for the development of the RWIMS/RapidPro Interface

    Deliverable: Functional RWIMS/RapidPRO Interface Platform piloted successfully

  2. Task: Support the scaling up of the RWIMS/RapidPro Interface

    Deliverable: RWIMS/RapidPRO interface is successfully scaled up, and in use all the target provinces

  3. Task: Support the implementation of RWIMS in 2 additional provinces

Deliverable: RWIMS established in 2 additional provinces

  1. Task: Monitor functionality of the operation and maintenance platform provided by the interface and provide recommendations as needed

    Deliverable: Functionality of the operation and maintenance platform on RWIMS/RapidPro monitored and improvements that support sustainability made

  2. Task: Support the marketing of RWIMS to WASH stakeholders and non-WASH stakeholders to encourage data use

    Deliverable: Increase usage of the RWIMS/RapidPRO system in the WASH sector for reporting

  3. Task: Support the NCU in dissemination of RWIMS WASH data within the sector

    Deliverable: Dissemination Workshops/meetings are successfully held for the WASH sector on the use of RWIMS / RapidPRO

  4. Task: Develop a platform for hygiene promotion through RapidPRO in WASH target districts

    Deliverable: Hygiene Promotion Platform successfully developed for the RapidPRO system in the target WASH districts

  5. Task: Support end user monitoring of Non-Food Items using RapidPRO

    Deliverable: NFIs being successfully reported and monitored using RapidPRO, and system improvements to support sustainability made.

  6. Task: Support the monitoring of U Reporting for WASH in small towns

    Deliverable: The target towns, are successfully using U Reporting system for the improvement of customer relations


The consultancy will begin 15 November 2016 and end 15 October 2017.

Consultancy Requirements

Education and work Experience

  • A degree in Public Health, Social Sciences or related field

  • At least five years of experience in WASH related program implementation,

  • Experience with real time monitoring systems,

  • Strong demonstrated experience and knowledge in data analysis and monitoring,

  • Possess strong interpersonal skills, organizational networking, the ability to communicate efficiently and effectively with a range of government and civil society partners,

  • Possess initiative and a drive to achieve results and ability to work with minimal supervision

  • Demonstrated communication skills in English (both written and verbal) and working knowledge local languages including Ndebele

  • Ability to work effectively in multicultural environment

  • Previous experience in a UN agency will be an advantage


    The "Chief of WASH" will provide strategic guidance to the consultancy whilst day to day supervision will be done by the WASH Manager.

How to apply:

Application Procedure

If interested and available, please submit your application letter, CV, a technical and all-inclusive financial proposal detailing monthly professional fees, the travel related costs (for an estimated two weeks field travel days per month) and other miscellaneous consultancy costs to email address: by 11 November 2016. To quote “WASH Information Management Consultancy” as the email subject heading.

Only shortlisted candidates will be contacted.