South Sudan: Head of Support – South Sudan

Organization: Norwegian Refugee Council
Country: South Sudan
Closing date: 27 Nov 2016

Head of Support – South Sudan
Norwegian Refugee Council


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The Norwegian Refugee Council (NRC) has been operational in South Sudan since 2004 providing assistance to IDPs, returnees, refugees and host communities in areas affected by displacement. NRC currently operates an integrated programme focused on six sectors (core competencies): Education, Shelter, Food Security, WASH, Camp Coordination/Camp Management (CCCM) and Information, Counselling and Legal Assistance (ICLA).
NRC programmes are designed to provide protection and durable solutions for IDPs, refugees and returnees. In South Sudan NRC focuses both on emergency humanitarian responses and early recovery work.
The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.• The HOS will function as the Head of the internal Country Support Department which is responsible for systems and compliance quality and development, follow-up the implementation of NRC SOP’s, polices and regulations, as well as efficient and standardization of procedures and quantitate as well as qualitative assistance to all programme and field departments in the country.
This same advert may be used to deployment to other Country offices other than one initial published for.

Job description

  • Generic responsibilities:
  • Line management for support managers such as Finance, HR, Admin and Logistics (incl. ICT)
  • Facilitate the support functions strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • Responsible for development of new country specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible for technical capacity building of support staff
  • Specific responsibilities
  • Responsible for ensuring quality support to project implementation.
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • That the staff in the Support Department are managed and effectively utilized to ensure effective delivery of programs and commitments across the country .
  • Line management of the Support Department team in South Sudan
  • Contribute actively in strategic and key operational matters in budget management, logistics, and Human resources
  • Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy
  • Contribute to the analysis of the operational side of the humanitarian context in the Country
  • Ensure quality implementation of country procurement plans as well as recruitment and staff care matters within specified time frames
  • Cooperate with the HOP to ensure quality control of proposals, budgets and reports to donors and to local authorities
  • Support the Country Director with operational and support elements that can enable effective implementation of projects in the country
  • Keeping the Country Director informed about all support department issues of relevance to the overall management and coordination
  • Ensuring quality monitoring and documentation of challenges and achievements related to the support function
  • Preparation and quality control of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual and annual programme reports).
  • Strengthens the common NRC identity amongst staff by encouraging, planning for and facilitating relevant exchange between project staff across the support department (physical exchanges, info sharing, etc.)
  • Ensuring optimal use of human resources in the support department, incl. promotion of team work and team spirit, and securing adequate training


  • Minimum 4 to 5 years’ experience from a senior management position in a humanitarian/ recovery context
  • Experience from working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Valid driver’s license

Education field

  • Administration / Organisation / Management
  • Logistics
  • Finance / Economics

Education level

  • College / University, Bachelor’s degree

Personal qualities

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments

We offer

  • Commencement: Begining January, 2017
  • Contract period: 12 months
  • Salary/benefits: According to NRC’s general directions
  • Duty station: Juba
  • Approved health certificate will be requested before contract start.
  • Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the “Company name” field for both company and location

Miscellaneous info

  • Travel: Some travelling must be expected

How to apply:

Please apply through, then vacancies

Zimbabwe: Capacity Development Manager/M&E Support, TRACE, Zimbabwe

Organization: Development Alternatives, Inc.
Country: Zimbabwe
Closing date: 20 Nov 2016

Zimbabwe Transparency, Responsiveness, Accountability and Citizen Engagement (TRACE) Fund,

Terms of Reference

Capacity Development Manager/M&E Support

1. Background

The Department for International Development (DFID) Zimbabwe and the Royal Danish Embassy Office are pooling funds for a grant making facility for civil society in Zimbabwe. TRACE will provide grants to organisations in an effort to enhance state accountability and transparency, and preserve democratic space, building on the new constitution. It will seek to empower Zimbabwe’s citizens to hold the state to account for its use of resources and its respect for human rights and democratic principles.

TRACE will take careful account of the political context in Zimbabwe through Political Economy Assessments to identify issues and themes of common concern where communication channels can be opened with government to foster greater accountability and responsiveness. Where channels remain closed TRACE will seek to fund civil society organisations that are working to maintain and grow democratic space.

The specific areas in which TRACE will engage through provision of grants to CSOs over 4 years commencing in mid-2015 are as follows:

  • Increased citizen access to quality independent media, research and information
  • Effective civil society monitoring and advocacy for improvements to the electoral cycle
  • Protection and promotion of equality and human rights by civil society and communities
  • Access to justice for vulnerable and marginalised groups
  • Effective citizen demand for improved service delivery and transparent use of public and natural resources
  • Creation of local/ national coalitions around issues of public interest
  • Increased coordination and capacity by civil society to hold the state accountable for use of resources

2. Capacity Development and M&E

TRACE considers Capacity the Development and Monitoring, Evaluation and Learning roles as key, integrated components in supporting civil society and other organisations to effectively facilitate the interface between citizens, and duty bearers and power holders in and outside government. Capacity development is closely linked to M&E through the engagement with grantee partners, thematic advisors and expert input and in the assessment of the impact of these interventions on performance, delivery and learning. The Capacity Development Manager / M&E Support will be responsible for managing the TRACE Capacity Development Strategy and for supporting the M&E component especially with regards to ongoing engagement with and oversight of grantees. He/she will support potential and existing partner organisations acquire, develop and strengthen skills, knowledge, tools, processes and structures that are necessary for the achievement of internal organizational goals and programming results and will support the ME&L functions especially at the field level and in the assessment and preparation of reporting. Programme Duration

TRACE is a four year, four month programme commencing February 23rd 2015 and concludes at the end of June 2019. TRACE has a three month inception period ending on 23rd May 2015 at which point DFID will need to approve the move to Implementation.

3. Duties and Responsibilities

The Capacity Development Manager/M&E Support reports through the Deputy Team Leader /Programmatic Lead.

The Capacity Development Manager/M&E Support is the focal person for capacity development interventions for TRACE and will be responsible for the management and coordination of capacity development support to partner organizations. H/She will also support the ME&L functions especially at the field level and in the assessment and preparation of reporting.

Under the general supervision of the Deputy Team Leader/Programmatic Lead the Capacity Development Manager will:

· Prepare and update the consolidated capacity development Strategy for TRACE;

· Support the due diligence exercises of partner organisations by developing the capacity building aspects of the due diligence reports with respect to programmatic capacity needs;

· Manage the capacity development portfolio of TRACE from a programmatic and individual grantee perspective and particularly the identification and management of targeted, specialist capacity development interventions either through TRACE directly or through identified expert advisors (mentors, academics, institutions, for example) at a programmatic (overall) and individual grantee level that address gaps and needs;

· Develop TRACE capacity and assessment and reporting tools that capture structural, management and programming measures;

· Manage and facilitate capacity assessments of partner organisations to jointly identify capacity gaps and needs that are reflected in capacity development support plans; Including their costing, as well as non-budgetary strategies for implementation.

· Under the guidance of the TL and DTL/Programmatic Lead, initiate ideas and advise on capacity development interventions to be sourced from the capacity development budget line including development of capacity action plan budgets;

· Liaise with the Finance and Operations Manager on ascertaining budgetary advice on proposed interventions;

· Manage operationalisation of capacity development work plans and related implementation schedules;

· Provide on-going oversight of capacity performance against overall TRACE objectives;

· Provide comprehensive capacity development quarterly reporting for the TRACE Quarterly Reports;

· Manage capacity development service providers for the implementation of the Capacity Action Plans and other capacity development support needs of partner organisations;

· Consolidate and further develop the existing database of capacity development service providers in collaboration with other components of TRACE;

· Ensure budgetary implications including VfM aspects for such interventions are cleared and approved;

· Remain appraised of and apply best practice approaches in capacity development and ensure grantees are applying these principles;

· Manage, coordinate and implement the mentorship approach to capacity development, providing a link between mentors and partner organisations;

· In liaison with the ME&L Manager, help develop training and presentation modules on TRACE’s M&E and Capacity Development approaches; undertake wider monitoring and evaluation of capacity development support to partner organizations;; provide ongoing mentoring to grantees on the programme tools used by TRACE in ME&L and Capacity Development; provide oversight through field and other engagement of the utilisation of these tools and with compliance with delivery schedules and activity plans; work with the M&E Manager on review meetings with grantees

· In partnership with the Knowledge Management and Communications component of TRACE, develop learning materials and resources for wider dissemination to the civil society sector support the production of lessons learned, case studies and other documentation as part of documenting results;

· Contribute to the Grantee and CEO forums

· Monitor and review the effectiveness and impact of capacity development support on the civil society sector in Zimbabwe, in collaboration with the M&E Manager and independent M&E providers.

The Capacity Development Manager will also:

· Maintain TAMIS and other capacity development and relevant records as appropriate;

· Through the quarterly and other reporting processes, provide advice to the Donor Steering Committee on grants management delivery and performance of Basket and overall TRACE grantees;

· Provide other support to the DAI team effort as requested by Programme Manager;

· Participate in Donor quarterly meetings and other meetings as required;

· Contribute to efforts in meeting donor reporting requirements as well as reporting to DAI Europe home office;

· Carry out any other duties commensurate with the requirements of the post. %

How to apply: