South Sudan: WASH Program Manager – SSUD

Organization: Agency for Technical Cooperation and Development
Country: South Sudan
Closing date: 09 Dec 2016

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.
ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.
We go the last kilometer: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. ACTED develops and implements programs that target the most vulnerable amongst populations that have suffered from conflict, natural disaster, or socio-economic hardship. ACTED’s approach looks beyond the immediate emergency towards opportunities for longer term livelihoods reconstruction and sustainable development.

With a budget of 190 million EUR in 2015, ACTED is active in 35 countries and implements more than 495 projects a year reaching over11 million beneficiaries with 400 international staff and 4,300 national staff.

Country Profile (2015)

Number of projects 25
Number of areas 5
Number of national staff 317
Annual budget (EUR) 20.78 Million Euros
Number of offices 6
Number of international staff 49

Position context and key challenges

ACTED has been present in South Sudan since 2007, and is currently operating in Western Bahr-el-Ghazal, Warrap, Jonglei, Upper Nile, Lakes, and Central Equatoria states. ACTED focuses on emergency and relief works around water, sanitation and hygiene promotion; basic infrastructure; food security and livelihoods; and integrated camp management. All of these interventions continue to provide basic and life-saving assistance to vulnerable populations, specifically IDPs, refugees and host communities.

Since the aftermath of the South Sudanese conflict that erupted in December 2013, ACTED has been contributing to the delivery of humanitarian services to 1.7 million displaced persons, 270,767 refugees, and 5.1 million people in need. ACTED continues to providing camp management services in 2 Protection of Civilian (POC) Sites, 1 informal settlement and 2 refugee camps, while contributing to Camp Coordination as co-lead of the Camp Coordination and Camp Management cluster. Acknowledging the importance of engaging in early recovery to transition towards sustainable solutions, ACTED supports communities in improving their livelihoods through the promotion of income generating activities, community saving groups, and Agro Pastoralist Field schools in Greater Bahr al Ghazal, Greater Upper Nile and Lakes.

Improving effective delivery of services in displacement sites
As camp manager, ACTED coordinates the delivery of services to internally displaced people and refugees in Maban, Awerial, Bor and Juba Counties benefiting a total of over 140,000 refugees and 110,000 internally displaced persons. Within the scope of camp management interventions, ACTED’s team in South Sudan undertake a multi-sectoral approach to establish and empower internal governance structures, ensure access to water and hygienic facilities, facilitate peace between host and displaced communities, and increase the protection of people with special needs. A high emphasis was put in establishing accountability and feedback system at the various displacement sites to improve the delivery of services.

Ensuring access to safe water and a sanitary and hygienic living environment
In 2015, ACTED prioritized the provision of water and sanitation services to people at risk of disease outbreak as well as displaced populations with limited access to water and sanitation facilities. ACTED has been expanding the provision of water and sanitation services to the refugee population of Doro, Kaya and Gendrassa camp and improved sanitation practices in rural areas such as Akobo county.

Improving food security and ensuring access to livelihoods
ACTED’s interventions focud on first addressing the dire food security needs of displaced populations through emergency food distributions within internally displaced and refugee camps, while also working to improve the resilience of vulnerable people across the country through seed and tool distributions and the offer of food for the construction of community assets. Through this approach, ACTED aims to both address food insecurity in displaced populations while building population resilience in the transition towards early recovery, managing to reach over 150,000 beneficiaries.

Transitioning into early recovery
As the country slowly recovers from the havoc wrought from decades of conflict, ACTED’s programming increasingly focus on building resilience and improving living conditions of the country’s poor and displaced populations. Moving forward, ACTED’s camp team is looking at devising and executing comprehensive plans for the return or integration of displaced populations. Secondly, ACTED aims to increase the living standards and ensure the livelihoods of the South Sudanese population, via increasing access to income generating activities and sustainable incomes, tackling the underlying drivers of food insecurity and poverty.

Key roles and responsibilities

The Program Manager WASH will contribute to the development of his project, which is a constitutive part of the country strategy, and subsequently manage its implementation. Ensure external representation of ACTED in relevant sectors
Representation vis-à-vis provincial authorities
Representation vis-à-vis Donors
Representation vis-à-vis international organisations

More generally, the program manager is expected to contribute to the creation of a positive image and overall credibility of the organisation, notably through the application of ACTED’s mandate, ethics, values and stand-point with regard to other actors. Project Cycle Management
Project implementation
Project reporting requirements

More generally, communicate systematically to the relevant Country Director or Area Coordinator on project progress and planning. Provide Relevant Technical Expertise
Ensure that technical quality and standards are considered during project implementation
Undertake quality control

Oversee Program Staff and Security
Guide and direct program staff:
Contribute to the recruitment of expatriate staff:
Oversee staff security: Identify Best Practices and Lessons Learned

Required qualifications and technical competencies

University degree in Engineering or relevant WatSan specializations.
At least 2 to 4 years work experience in a development, emergency or post-conflict setting, in WatSan interventions.
Excellent written and oral English skills required
Strong project management skills.
Familiarity with different European and other international donor regulations.
Organized and detail oriented, with an ability to multi-task.
Must be able to function effectively in a fluid, loosely structured, but complex work environment and to set appropriate priorities and deal effectively with numerous simultaneous requirements.
Must be able to work independently, with minimum supervision, within the context of a larger team.
Willingness to live and work in an insecure environment and to travel regularly to program locations as security allows.


Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus
Additional monthly living allowance
Free food and lodging provided at the organisation’s guesthouse
Transportation costs covered, including additional return ticket + luggage allowance
Provision of medical, life, and repatriation insurance + retirement package

How to apply:

Please send your application including cover letter, CV and references to under

Zimbabwe: WASH Information Management Consultant

Organization: UN Children's Fund
Country: Zimbabwe
Closing date: 11 Nov 2016

UNICEF Zimbabwe is inviting proposals from Individual Zimbabwe National Consultants for WASH Information Management


UNICEF Zimbabwe has supported the Government of Zimbabwe in the development of a near real time system for monitoring rural WASH infrastructure- the Rural WASH Information Management System (RWIMS). RWIMS has been established in 6 rural provinces, covering all districts, wards and villages. The system collects and monitors water and sanitation coverage at village level. RWIMS in itself is fraught with several challenges which include failure to update data by enumerators, lack of community involvement in reporting faults, data not being used to respond to operation and maintenance issues. UNICEF Zimbabwe also uses another community SMS based system to monitor functionality of water sources – in 6 drought affected districts using RapidPro. The information captured by the Rapid Pro system and can be used for monitoring purposes and initiating action at local level for rehabilitation or establish area specific water source functionality patterns and trends and can resolve the challenges affecting RWIMS.

For the purposes of sustainability of the near real time monitoring system the RapidPro system needs to be integrated into the Rural WASH Information Management System. This will ensure that the system not only monitors borehole functionality patterns and trends but is able to provide consistent real-time data through enabling community members to quickly report faults and for the relevant authorities to respond timely to reported breakdowns. There is need for the system to monitor enumerator efficiency and performance management and to communicate data to the ward level by allowing enumerators to generate their ward level reports. The current system limits data access to the district level.

A consultant is needed to support the National Coordination Unit in the development of an integrated RapidPro/RWIMS system that supports operation and maintenance of WASH infrastructure and constantly provides up to date data on WASH Infrastructure. The consultant will execute real time monitoring using the integrated system to track WASH trends, analyse and recommend actions to be followed. The consultant will support the scale up of the intergrated system utilizing lessons learnt and contribute to the development of a national framework to support the sustainability of the system.


Currently, RWIMS and RapidPro are two systems that are being used separately within the WASH sector. There are plans within the sector to integrate the systems to promote operation and maintenance of WASH infrastructure as well as support data utilization. Integration of the systems will lead to increased use of the RWIMS by all levels from the community to the national level. In addition, there are plans for extending RWIMS to 2 additional provinces (Mashonaland Central, Mashonaland East).

UNICEF Zimbabwe therefore intends to hire a suitably qualified consultant to support the National Coordination Unit in the development of an integrated RapidPro/RWIMS system that supports operation and maintenance of WASH infrastructure and constantly provides up to date data on WASH Infrastructure. The consultant will execute real time monitoring using the integrated system to track WASH trends, analyse and recommend actions to be followed. The consultant will support the scale up of the integrated system utilizing lessons learnt and contribute to the development of a national framework to support the sustainability of the system.

Various other innovations are currently being implemented in the WASH sector including use of U reporting to monitor and improve accountability within urban towns in the ongoing Small Towns WASH Project as well as end user utilization monitoring of WASH NFIs through mobile platforms. This consultancy will also serve to provide technical and supportive monitoring of these initiatives, provide documentation and make recommendations for successful and sustainable implementation and scale up, aligned with national structures.


The overall goal of the consultancy is to support the development on an integrated RWIMS/RapidPro information management system that supports operation and maintenance in the WASH sector, as well as track trends, analyse and recommend actions to be followed.

The specific objectives of the consultancy are:

  • Support the development of a functional integrated interface between RWIMS/RapidPro

  • Monitor functionality of operation and maintenance services and provide recommendations to improving the RWIMS/RapidPro System

  • Support the development of a national sustainability framework for real time monitoring in the WASH sector

  • Develop a platform for hygiene promotion through RapidPRO in WASH Projects

  • Support end user monitoring of WASH Non-Food Items using RapidPRO

  • Support the monitoring and documentation of U Reporting for WASH in urban towns

Methodology & Expected Output

The selected consultant will be based at UNICEF; however, he/she will be required to work closely with the consultants responsible for Rapid Pro and RWIMS respectively, the National Coordinating Unit (NCU), the Provincial and District Water and Sanitation Services Committees, (PWSSC and DWSSCs, district based water officials (EHT/DDF). The consultant may be required to travel to project locations based on programme requirements and on the approval of the supervisor.

The consultant will be required to monitor incoming data on the RWIMS/RapidPro platform and provide recommendations as necessary.

Major Tasks and Deliverables

  1. Task: Technical Support to NCU for the development of the RWIMS/RapidPro Interface

    Deliverable: Functional RWIMS/RapidPRO Interface Platform piloted successfully

  2. Task: Support the scaling up of the RWIMS/RapidPro Interface

    Deliverable: RWIMS/RapidPRO interface is successfully scaled up, and in use all the target provinces

  3. Task: Support the implementation of RWIMS in 2 additional provinces

Deliverable: RWIMS established in 2 additional provinces

  1. Task: Monitor functionality of the operation and maintenance platform provided by the interface and provide recommendations as needed

    Deliverable: Functionality of the operation and maintenance platform on RWIMS/RapidPro monitored and improvements that support sustainability made

  2. Task: Support the marketing of RWIMS to WASH stakeholders and non-WASH stakeholders to encourage data use

    Deliverable: Increase usage of the RWIMS/RapidPRO system in the WASH sector for reporting

  3. Task: Support the NCU in dissemination of RWIMS WASH data within the sector

    Deliverable: Dissemination Workshops/meetings are successfully held for the WASH sector on the use of RWIMS / RapidPRO

  4. Task: Develop a platform for hygiene promotion through RapidPRO in WASH target districts

    Deliverable: Hygiene Promotion Platform successfully developed for the RapidPRO system in the target WASH districts

  5. Task: Support end user monitoring of Non-Food Items using RapidPRO

    Deliverable: NFIs being successfully reported and monitored using RapidPRO, and system improvements to support sustainability made.

  6. Task: Support the monitoring of U Reporting for WASH in small towns

    Deliverable: The target towns, are successfully using U Reporting system for the improvement of customer relations


The consultancy will begin 15 November 2016 and end 15 October 2017.

Consultancy Requirements

Education and work Experience

  • A degree in Public Health, Social Sciences or related field

  • At least five years of experience in WASH related program implementation,

  • Experience with real time monitoring systems,

  • Strong demonstrated experience and knowledge in data analysis and monitoring,

  • Possess strong interpersonal skills, organizational networking, the ability to communicate efficiently and effectively with a range of government and civil society partners,

  • Possess initiative and a drive to achieve results and ability to work with minimal supervision

  • Demonstrated communication skills in English (both written and verbal) and working knowledge local languages including Ndebele

  • Ability to work effectively in multicultural environment

  • Previous experience in a UN agency will be an advantage


    The "Chief of WASH" will provide strategic guidance to the consultancy whilst day to day supervision will be done by the WASH Manager.

How to apply:

Application Procedure

If interested and available, please submit your application letter, CV, a technical and all-inclusive financial proposal detailing monthly professional fees, the travel related costs (for an estimated two weeks field travel days per month) and other miscellaneous consultancy costs to email address: by 11 November 2016. To quote “WASH Information Management Consultancy” as the email subject heading.

Only shortlisted candidates will be contacted.